How an engagement runs, in plain language.
These are the working agreements behind every CēSuite Digital project. Your signed proposal or agreement always governs; this page explains how we operate day to day.
What's included is written down.
- Every engagement starts with a written proposal listing deliverables, fees, and timeline.
- Work outside that list is quoted as a change order before it starts — no surprise invoices.
- Recurring services (SEO/AEO, reputation, campaigns) are month-to-month unless your agreement states a term.
- Ad spend, third-party software, stock media, and premium plugins are billed separately at cost.
Pace depends on both of us.
Kickoff
We schedule kickoff within 5 business days of your deposit and intake form.
Build
Starter sites typically go live in 2–4 weeks; larger builds in 4–8 weeks.
Your turn
Content, photos, and approvals from your side set the real timeline.
Stalled work
Projects idle 30+ days awaiting client materials may be paused and rescheduled.
Two rounds, then we launch.
- Design and copy include two consolidated revision rounds per deliverable.
- Please send feedback in one batch per round so nothing gets lost between replies.
- Additional rounds or new direction after approval are billed hourly or quoted as a change order.
- Written approval (email or portal) is what releases a deliverable to launch.
One place for everything.
- Tasks, files, approvals, and status live in your client portal.
- Business hours are Monday–Friday, 9am–5pm ET; we reply to messages within one business day.
- Strategy calls are scheduled — not ad hoc — so they get full attention and notes.
- Urgent issues (site down, forms not sending) get same-day response during business hours.
Simple, predictable invoicing.
- Project work: 50% deposit to reserve the build, balance due at launch.
- Retainers bill on the same date each month, in advance, by card or ACH.
- Invoices are due on receipt; balances past 10 days may pause active work.
- Cancel a monthly service any time with 30 days' written notice — no penalty.
- Completed work and elapsed retainer months are non-refundable; see the Guarantee for our visibility promise.
Your business, your assets.
- On final payment, you own your website content, brand files, and domain.
- You keep ownership of your accounts — Google Business Profile, ads, analytics, and social.
- You confirm you have rights to any logos, photos, video, or copy you supply us.
- We may show finished work in our portfolio and case studies unless you ask us not to.
Maintained, monitored, and backed up.
- Hosted sites include SSL, backups, uptime monitoring, and platform updates.
- Small content edits are included in care plans; new pages and features are quoted.
- If you leave, we export your site and hand over files — no hostage-taking.
- Third-party outages and DNS changes made outside our access are outside our control.
Honest expectations, always.
Search, AI answer engines, and ad platforms are outside any agency's control, so we don't promise rankings, revenue, or lead counts. We promise the work, the reporting, and a straight answer. Read The CēSuite Guarantee for what we do stand behind, and Company Policies for privacy, cookies, and terms.
Questions about any of this?
Ask before you sign — we'd rather over-explain than have you guess.